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    1 What Should I Do When My Check Engine Lights Come On?

    You should contact and arrange an appointment with the dealer or an established service center to investigate the fault.

    2 What Happens If I Ignore My Low Tire Pressure Warning Light?

    That will cause the tire pressure to be uneven and lead to instability of your vehicle while driving.

    3 How Often Should I Have My Brakes Checked?

    Brakes should be inspected on every scheduled service.

    4 How Often Should I Have My Brake Pads Replaced?

    Brake pad changes are determined by the scheduled service inspection.

    5 What Type of Oil Filter Do I Need?

    You should always go with what is recommended by the manufacturer.

    6 What Type of Oil Do I Need?

    The same situation with oil filters, always go with what is recommended by the manufacturer.

    7 What Happens When I Don’t Change My Oil?

    Oil is the main source of lubrication of the moving parts in your engine, which is vital in cooling and maintaining its optimal performance and reliability, failing to change oil can put extra strain on your engine’s internals and ultimately manifest mechanical failure.

    8 What’s the Point of a Tire Rotation?

    It is to ensure even wear on the tires, and helps longevity of their lifetime.

    9 How long will it take to complete the repairs?

    Repair times are calculated relative to what is required in the service scheduling.

    10 How much will it cost?

    Cost is determined by the service schedule and is included in the work order estimate.

    11 My car is running rough. Do I need a tune-up?

    Have your vehicle inspected by an established service center.

    12 What is the difference between factory new, aftermarket new, remanufactured, and used parts?

    Factory New: an abbreviation for factory-new parts is OE (Original Equipment) generally is what the vehicle has been assembled with Aftermarket New: abbreviation OEM (Original Equipment Manufacturer) normally the producer of the parts supplied to the car manufacturer Remanufactured: are substandard copies or duplicates of the original parts Used Parts: are parts generally from vehicle salvage yards.

    13 Is there a charge to check out my car?

    There is a nominal charge to investigate the issue of a vehicle to arrive at a repair decision.

    14 Do I need an appointment for a repair?

    Normally yes, it is indeed the case.

    15 What credit cards do you take?

    We accept both Visa and Master card.

    16 Why does the cost of the repair involve so many labor hours?

    It depends on the type of repair, as some jobs require more intensive manpower and generally take longer to complete than other jobs.

    17 Why does my car need maintenance if it’s running fine?

    Maintenance is required periodically as recommended by the manufacturer to insure the optimum performance of your vehicle.

    18 19. What will happen if I don’t have the repairs done right now?

    You would run the risk of serious mechanical failure; therefore we always recommend doing the repair properly as soon as it is possible.

    19 What is Preventative Maintenance? What Maintenance Should I be doing and when?

    Preventative maintenance is scheduled by the manufacturer in the service manual to be done periodically. The maintenance type and time are mentioned in the service manual of the vehicle.

    20 How do I know when my car needs a tune up?

    When you feel the performance of your vehicle declines.

    21 How should I prepare my car for winter?

    Battery, Tires, Coolant, correct oil grade, Screenwash, window wipers, and lights are the main items you require to check if needed to be serviced for winter conditions.

    22 How should I prepare my car for a road trip?

    The following items should be checked for any imperfections:

    • –      Tires
    • –      Brakes
    • –      Oil
    • –      Coolant
    • –      Screen washer and wipers
    • –      Battery jumper
    • –      Tire inflator
    • –      Vehicle fluids top-up like oil, coolant.

    It is also recommended to take a first aid kit and water supply

    23 Why do my brakes squeak? What is a Brake Job?

    Your brakes are squeaking for 2 reasons.

    1.     Coming to an end of their life cycle and require replacement

    2.     Brake lining is contaminated

    Brake job means brake service where brake pads and discs/rotors are replaced and the braking system components are inspected for their condition.

    24 Why is my check engine light on?

    Check engine light usually indicates a fault in the engine control system

    25 What is the primary cause of tire damage?

    The following can cause tire damage:

    Road debris, expired/worn tires, or collision damage such as hitting curbs or potholes, etc…

    26 When should I have my timing belt changed?

    It is recommended to do so as per what the manufacturer recommends.

    27 When do I need to replace my belts and hoses?

    As per what the manufacturer of your vehicle recommends.

    28 Why do I need to have my engine oil changed every 6,000 kilometers?

    To ensure reliability and performance of the engine,  If unsure, always refer to owner’s manual for period and type of oil change

    29 How often should I rotate my tires?

    It is recommended to rotate tires after every service.

    30 Is it necessary to replace my timing belt at the recommended interval?


    31 What does it mean if my “check engine” or “service engine soon” light comes on?

    It means that a fault has been detected, please books an appointment with and established service center to inspect the vehicle and determine the fault.

    32 What should I do if my car starts to overheat?

    Immediately stop and switch the engine off, book an appointment with an established service center who will arrange collection of your vehicle.

    33 Why is engine oil milky brown?

    The heat exchanger or the head gasket have failed and is allowing engine oil and coolant to mix.

    34 How do I make sure my car battery has a good electrical connection?

    Make sure the battery terminals are secure.

    35 How do I make sure my car battery has a good electrical connection?

    Make sure the battery terminals are secure.

    36 Should I consider using synthetic motor oil in my vehicle?

    Only if it is recommended by the manufacturer.

    37 When should I replace my car’s fuel filter?

    It is recommended to do so according to your major service scheduled mentioned in your service manual

    38 When should I change my spark plugs or perform a tune-up?

    Sparkplugs are changed according to your service schedule

    39 I need to replace a burned out fuse, what should I do?

    Refer to your service manual for the correct fuse rating

    40 Why does my brake pedal vibrate when I’m slowing down from freeway speeds?

    It is an indication that your brake disks are warped or a suspension component is worn out

    41 What is the tire pressure of my tires?

    Refer to user manual for the correct figures

    42 How often do I check the anti-freeze? Does it need to be changed?

    Anti-freeze is changed periodically in relation to climate variations

    43 How long do spark plugs last?

    The lifetime of spark plugs vary from manufacturer to manufacturer, refer to your user’s manual.

    44 What is the difference between timing belts and timing chains?

    The ultimate difference is the material; timing belts are typically made of rubber infused with high tensile fibers (eg. Kevlar), while timing chains are made of carbon steel.

    45 Why should I have you perform a pre-purchase inspection on a car before I buy it?

    PPI protects the buyer from purchasing a vehicle that may have serious mechanical issues and/or service discrepancies, it also helps the buyer to make an informed decision that the vehicle is fit for purchase.

    46 If you do my scheduled services will my manufacturer or dealer warranty is intact?

    Verify with your dealership.

    47 Should I service my transmission, even though it is supposed to have a “Lifetime” fluid?

    No you should not service it unless the manufacturer recommends so.

    48 I need my car towed, can you help?

    Of course, contact us to arrange pick-up of your vehicle.

    49 When and Why Should You Have Your Vehicle Serviced?

    Regular vehicle servicing as directed by the manufacturer is required to keep your vehicle’s performance and safety up to standards. Please refer to your service manual to identify the time intervals.

    50 What is An Oil Change?

    An oil change is required to maintain the mechanical reliability of the engine.

    51 Why Are Routine Oil Changes Important?

    To retain the mechanical reliability of your engine.

    52 How Often Should I Change My Oil?

    It is based on what the manufacturer recommends in the service manual.

    53 What is Recommended Routine Maintenance

    Also known as periodic maintenance, it’ the service scheduling based on what the manufacturer recommends.

    54 What are the benefits of servicing my car?

    It is to maintain the performance and reliability of your vehicle.

    55 Is my car safe at a garage?

    Your car should always be sent to a well known established service center.

    56 What if my car requires spare parts?

    Spare parts will be part of your estimate work order and sent to you for approval before the maintenance program is carried out.

    57 Are parts included in my service?

    Spare parts will be included in the work estimate for your approval as part of the maintenance schedule.

    58 Why Does My Vehicle Need a Coolant Flush?

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