FAQ

Check out our list of faq to find all the information you need about our German center in Dubai

You should contact and arrange an appointment with the dealer or an established service center to investigate the fault.

That will cause the tire pressure to be uneven and lead to instability of your vehicle while driving.

Brakes should be inspected on every scheduled service.

Brake pad changes are determined by the scheduled service inspection.

You should always go with what is recommended by the manufacturer.

The same situation with oil filters, always go with what is recommended by the manufacturer.

Oil is the main source of lubrication of the moving parts in your engine, which is vital in cooling and maintaining its optimal performance and reliability, failing to change oil can put extra strain on your engine’s internals and ultimately manifest mechanical failure.

It is to ensure even wear on the tires, and helps longevity of their lifetime.

Coolant system flushing is only required when major servicing and maintenance is carried out on the system.

Repair times are calculated relative to what is required in the service scheduling.

Cost is determined by the service schedule and is included in the work order estimate.

Have your vehicle inspected by an established service center.

  • Factory New: an abbreviation for factory-new parts is OE (Original Equipment) generally is what the vehicle has been assembled with
  • Aftermarket New: abbreviation OEM (Original Equipment Manufacturer) normally the producer of the parts supplied to the car manufacturer
  • Remanufactured: are substandard copies or duplicates of the original parts
  • Used Parts: are parts generally from vehicle salvage yards.

There is a nominal charge to investigate the issue of a vehicle to arrive at a repair decision.

Normally yes, it is indeed the case.

We accept both Visa and Master card.

It depends on the type of repair, as some jobs require more intensive manpower and generally take longer to complete than other jobs.

Maintenance is required periodically as recommended by the manufacturer to insure the optimum performance of your vehicle.

You would run the risk of serious mechanical failure; therefore we always recommend doing the repair properly as soon as it is possible.

Preventative maintenance is scheduled by the manufacturer in the service manual to be done periodically.

The maintenance type and time are mentioned in the service manual of the vehicle.

When you feel the performance of your vehicle declines.

Battery, Tires, Coolant, correct oil grade, Screenwash, window wipers, and lights are the main items you require to check if needed to be serviced for winter conditions.

The following items should be checked for any imperfections:

–      Tires

–      Brakes

–      Oil

–      Coolant

–      Screen washer and wipers

–      Battery jumper

–      Tire inflator

–      Vehicle fluids top-up like oil, coolant.

It is also recommended to take a first aid kit and water supply

Your brakes are squeaking for 2 reasons.

1.     Coming to an end of their life cycle and require replacement

2.     Brake lining is contaminated

Brake job means brake service where brake pads and discs/rotors are replaced and the braking system components are inspected for their condition.

Check engine light usually indicates a fault in the engine control system.

The following can cause tire damage:

Road debris, expired/worn tires, or collision damage such as hitting curbs or potholes, etc…

It is recommended to do so as per what the manufacturer recommends.

As per what the manufacturer of your vehicle recommends.

To ensure reliability and performance of the engine,

If unsure, always refer to owner’s manual for period and type of oil change

It is recommended to rotate tires after every service.

It means that a fault has been detected, please books an appointment with and established service center to inspect the vehicle and determine the fault.

Immediately stop and switch the engine off, book an appointment with an established service center who will arrange collection of your vehicle.

The heat exchanger or the head gasket have failed and is allowing engine oil and coolant to mix.

Only if it is recommended by the manufacturer.

It is recommended to do so according to your major service scheduled mentioned in your service manual

Sparkplugs are changed according to your service schedule

Refer to your service manual for the correct fuse rating

It is an indication that your brake disks are warped or a suspension component is worn out

Refer to user manual for the correct figures

Anti-freeze is changed periodically in relation to climate variations

The lifetime of spark plugs vary from manufacturer to manufacturer, refer to your user’s manual.

The ultimate difference is the material; timing belts are typically made of rubber infused with high tensile fibers (eg. Kevlar), while timing chains are made of carbon steel.

PPI protects the buyer from purchasing a vehicle that may have serious mechanical issues and/or service discrepancies, it also helps the buyer to make an informed decision that the vehicle is fit for purchase.

No you should not service it unless the manufacturer recommends so.

Of course, contact us to arrange pick-up of your vehicle.

Regular vehicle servicing as directed by the manufacturer is required to keep your vehicle’s performance and safety up to standards. Please refer to your service manual to identify the time intervals.

An oil change is required to maintain the mechanical reliability of the engine.

To retain the mechanical reliability of your engine.

It is based on what the manufacturer recommends in the service manual.

Also known as periodic maintenance, it’ the service scheduling based on what the manufacturer recommends.

It is to maintain the performance and reliability of your vehicle.

Your car should always be sent to a well known established service center.

Spare parts will be part of your estimate work order and sent to you for approval before the maintenance program is carried out.

Spare parts will be included in the work estimate for your approval as part of the maintenance schedule.